We would like to inform our patients that, following careful consideration, North Glen Medical Practice will be withdrawing its minor ailment service from Monday 3 August 2026.
This change is intended to help us make the best use of our clinical resources and improve access for patients who require assessment and treatment within the Practice.
What is changing?
From Monday 3 August 2026, patients will no longer be able to book appointments at the Practice for minor ailments that can be assessed and treated by a community pharmacy.
Why is this change happening?
Following a review of how our services are being used, we found that a significant number of minor ailment appointments were for conditions that could be managed more quickly and effectively by community pharmacies.
By directing these conditions to community pharmacies, we can make better use of our clinical time and improve access to appointments for patients who need care within the Practice.
Community pharmacies are highly skilled healthcare providers and can assess and treat many common minor illnesses, often on the same day and without the need for an appointment. Many treatments can also be provided free of charge through the NHS Pharmacy First Scotland service.
Examples of minor ailments that can often be treated by a community pharmacy
Community pharmacists can assess and provide advice, treatment or medication for many common conditions, including:
- Coughs, colds and sore throats
- Sinusitis
- Earache
- Hay fever and other allergies
- Conjunctivitis (red or sticky eyes)
- Cold sores
- Mouth ulcers
- Headaches
- Minor skin conditions, including eczema and mild dermatitis
- Athlete's foot and other fungal skin infections
- Impetigo
- Insect bites and stings
- Mild acne
- Diarrhoea and vomiting
- Constipation
- Indigestion and heartburn
- Haemorrhoids (piles)
- Minor aches and pains
Please note that this list is not exhaustive. Community pharmacists are trained healthcare professionals who can advise on a wide range of common conditions and will let you know if your symptoms require assessment by another healthcare provider.
What should I do if I feel unwell?
If you contact the Practice with a health concern, our reception team will continue to direct you to the most appropriate healthcare professional for your needs. This may not always be a GP, as we work as a multidisciplinary team to ensure patients receive the right care from the right person.
If your symptoms are suitable for treatment by a community pharmacist, you will be advised to attend your local pharmacy.
Support available from community pharmacies
Through the NHS Pharmacy First Scotland service, community pharmacies can:
- Assess and treat a wide range of common minor illnesses.
- Provide advice on managing symptoms and self-care.
- Supply appropriate treatment where required, at no cost to eligible patients.
What if my condition cannot be treated by a pharmacy?
If a pharmacist feels your condition is not suitable for treatment within the pharmacy, they will explain this and advise you on the next steps.
Depending on your symptoms, you may be directed to another healthcare professional, such as an optometrist or dentist. Where your health concern requires assessment by your GP Practice, you will be advised to contact us directly.
Community pharmacies can also share relevant information with GP Practices to support continuity of care where appropriate.
When should I contact the Practice?
If your symptoms worsen, change, or you have concerns while awaiting advice or an appointment, please contact the Practice for further guidance between 8.00am and 6.00pm.
When the Practice is closed, please contact NHS 24 on 111. In the event of a life-threatening emergency, dial 999 and ask for the ambulance service.
Supporting you through this change
We understand that changes to services can feel unsettling. Please be assured that our team remains committed to ensuring you receive the most appropriate care and support when you need it.
Thank you for your understanding and continued support.
