North Glen Medical practice
The doctors and staff at North Glen Medical practice surgery in Glenrothes are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Please have a look around our website and do send us some feedback if you like.
Repeat Prescriptions from 1st June 2017
From 1st June 2017, the way you order your online prescriptions will change. We have recently changed our IT service provider and the next stage is to integrate our online services, and, if you haven’t already, you will now need to register, at a different website in order to continue to order your prescriptions online, the website link will be changed from the 1st of June 2017.
If you are already registered via our current website link you will soon receive an email/letter with instructions on how to access the new integrated system. Please register within 14 days of receipt to access the new system.
In addition to repeat medication ordering, the new service also includes, a free downloadable Patient access App (for android and iOS devices) and the app will be further developed further over the coming years, We hope you agree that these developments are worthwhile.
If you would like to register for our new online services or have further questions please ask at Reception.
As we stopped accepting prescription requests over the telephone in September 2014, here are alternative ways of ordering your prescriptions:
- Arrange with a local pharmacy to order your prescription
- Come into the surgery and order at the desk
- Post your request to us (by using the tick sheet on the tear-off white slip attached to your prescription if you wish)
- Bring your request into the surgery and put in the prescription collection box located in reception
- Alternatively you can order online by following the new link https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F
Continued Provision of GP Services at North Glen Medical Practice
We wish to update our patients on the current situation with GP services in North Glen Medical Practice and in particular what this means for our patients. You may be aware that Dr Robert Robertson has given notice to retire from the North Glen Medical Practice on the 31st March 2017. Despite actively trying, the practice has been unable to recruit a replacement GP prior to his departure.
You may be aware from the media that there is a nationwide shortage of GP’s. Many other areas across Scotland are facing similar issues and recruitment to GP vacancies is very challenging. There are currently various vacancies across Glenrothes and Fife.
In order to support us during this period be aware not all conditions require a GP appointment
- The local Pharmacy is also an invaluable resource and they can assist you with advice on medications for minor ailments.
- Podiatry issues you can complete a self referral at Reception
- Pregnant women canmake an appointment direct with Midwife team
- Alcohol concerns- contact FASS on 01592 306200
- Want to stop smoking complete a self referral at Reception with support from smoking cessation.
Appointment times are 10 minutes on average in line with government guidance please try to keep to these times and being prepared in advance will help you get the most out of your GP consultation.
We thank you for your understanding during this period as we continue our search for a replacement GP.
MEDICATION ORDERING - Does your pharmacy order your medication directly on your behalf? Then the following information may affect YOU!
There has been concern for many years about the use of Community Pharmacy "Managed Repeat Services". This is where you order your medication directly from the pharmacy rather than your GP surgery.
Informal reports suggest that this service might in fact be contributing to the excess ordering of medication, as well as having the potential to contribute to medication errors and add to GP workload. Reports include
Patients being dispensed medication they don’t need Requests for
medication that has been stopped or changed Medication being ordered for patients who are in hospital or even deceased
NHS Fife is under considerable pressure to reduce its prescribing costs - their finite resources need to be used effectively and this includes minimising waste.
Therefore, NHS Fife will withdraw all support for Managed Repeat Prescribing Services from the 1st July 2017. Community Pharmacies are required to inform their patients of this change. Patients and/or their carers are to be encouraged to take responsibility for ordering their own repeat medication.
In exceptional circumstances, where the patient is unable to order repeat medication, for example a patient with dementia, where there is no carer, special arrangements might be possible.
If you feel this change will affect you, then please speak to your pharmacist directly to confirm your new arrangements for ordering.
SMS Text reminders
We now pleased to offer confirmation and reminders of appointments by SMS again. Further information is available from reception.
KNOW WHO TO TURN TO
When you’re ill or injured it’s vital to know who to turn to for the right medical assistance.
Choosing the most appropriate service ensures that you receive the best treatment in the shortest possible time and also helps NHS services to run more efficiently.
This website will help you to select the best service for your needs when you feel unwell or are injured.
Most of the time you will be able to receive the most appropriate care from your Local Pharmacist, GP Practice or by looking after yourself.
It’s important to remember that Accident and Emergency and 999 services should only be used when people are seriously ill or injured.
Suffering from a minor illness and want some advice as quickly as possible? DID YOU KNOW...
that your local pharmacist can give you confidential advice and treatment if needed for a number of common illnesses without the need for an appointment with your GP?
Here are just some of the conditions that your pharmacist can help you with:
Coughs, colds and sore throats
Minor skin conditions and acne
Styes and minor eye infections
Pain, including backache
Pharmacists provide many other services including:
NHS emergency hormonal contraception
NHS smoking cessation support
Advice on travel injection requirements & supply of malaria prevention
In the bowel screening section below you can find out about the bowel screening programme and what it involves.
All men and women aged 50–74 are invited for bowel screening. Bowel screening involves taking a simple test at home every two years.
From April 2013, if you’re 75 or over you can still take a bowel screening test every two years if you want to. You will not be automatically sent a test kit every two years though, so you’ll need to request one.
It’s still free – just call the Bowel Screening Centre Helpline on 0800 0121 833 (textphone 180010800 0121 833).
See the leaflets section for more information.
Detect cancer early
Bowel screening has recently been the subject of an advertising campaign across Scotland as part of the Detect Cancer Early programme.
Bowel cancer is the third most common cancer in Scotland. Every year in Scotland, almost 4,000 people are diagnosed with the disease.
Although bowel cancer is common, it is also highly treatable if detected early. If we find bowel cancer early enough, there’s more than a 90% chance of successful treatment. The sooner it’s caught, the easier it is to treat.
GP Telephone Consultations
A number of telephone consultation slots are available each day for patients to speak with GPs if they do not need a face-to-face consultation (e.g. to discuss results, medications, problems or advice). Please understand that our receptionists will ask you what your call is about so they can let the doctor know in advance. Some conditions (e.g rash) may not be suitable for a telephone consultation and you may be advised that you need to make an appointment to come in and see your GP.
How to book a Telephone Consultation
The majority of our telephone consultations can be prebooked. To book a slot, please ring the surgery appointment line on 01592 620062 option 2 and ask for a telephone consultation. Lines are open at 8.30am Monday to Friday. ** If you have the 'Anonymous Call Barring' facility active on your phone, please ensure you TURN IT OFF that day - otherwise the doctor may NOT be able to get through to you. **
How many consultations are available and how long is each consultation?
There are up to 4 telephone consultations available per doctor each day and they are taken fairly quickly so the earlier you can ring the better chance you have of speaking to your GP. Each consultation is allocated approximately 5 minutes per call, but as with normal consultations there maybe times when this runs later.
How to cancel a Telephone Consultation
If you wish to cancel a telephone consultation then please telephone the practice as soon as you are aware the consultation is no longer needed as there may be another patient who needs to speak to a GP. You can call either the main practice telephone number (01592 620062).
When will the doctor call me?
The doctor will usually call you back as near to your appointment time as possible. However, sometimes, the doctor is held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the receptionist for further details.
What happens if I have to go out?
If you are out when the doctor calls you he/she may leave a message but usually they will not (or can not if you do not have a messaging service) and you will lose your appointment slot. If you have to go out before the doctor calls you, please ring and let reception know.
Mail sent from the surgery
We send mail via Royal mail using a print provider called "Docmail". Please be assured that mail received in envelopes with the "Docmail" logo on them are unlikely to be junk mail and should definitely be from the surgery. It will be delivered in the normal way by your Royal Mail postman.
As part of the change to our new provider we are currently conducting a review of our addresses. There may be slight changes in the address we hold for you, such as the addition of a county to your address. In order to use the new system successfully, our address must reflect what the Royal Mail recognises as your address.
As with any new system there may be teething issues. Please let us know if you experience any problems.
Telephone options when dialing our Telephone System
Patients should only dial 01592 620062
You will be presented with three options :_
If your call is a life threatening emergency hang up and redial using 999
Press 2 for a routine appointment request or cancellation
Press 3 for an Emergency same day, appointment and to speak to our
Triage nurse lines open 8am until 11am and 2pm and 3.30pm advise is available outwith these times
To listen to these options again press 0
Practice Controlled Drugs Policy Update
Please be aware that North Glen Medical practice has updated its policy for the prescribing of all controlled drugs in line with national guidance.
Drugs for Pain and Attention Deficit Hyperactivity Disorder
e.g.Buprenorphine (Butrans, Transtec), Dexamfetamine, Fentanyl (Abstral, Durogesic, Matrifen), Methylphenidate (Concerta XL, Equasym XL, Ritalin), Morphine (MST, Oramorph, Sevredol, Zomorph), Oxycodone (Oxycontin, OxyNorm) & Pethidine.
Changes you may notice:
· The quantity of drug will be reduced to a maximum of 28 days’ supply.
· You may be asked to switch to an alternative drug or preparation.
· You may be asked to reduce your use of a particular drug, with support from your GP or other services.
· The drug may be removed from repeat prescription if it is only intended for short-term use.
· You may have to see your GP before further prescriptions will be issued.
· You may be asked to attend for more frequent medicine reviews with your GP.
Drugs for Anxiety and Insomnia – additional restrictions to those listed above.
e.g.Drugs known as benzodiazepines i.e. Chlordiazepoxide, Clonazepam, Diazepam, Loprazolam, Lorazepam, Lormetazepam, Nitrazepam, Oxazepam, Temazepam and those called Z drugs i.e. Zaleplon (Sonata), Zolpidem (Stilnoct) & Zopiclone (Zimovane).
Repeated use of these tablets over a long period of time is no longer recommended and patients will be encouraged to reduce and stop these medicines altogether.
As it is recommended that you do not stop taking these tablets suddenly, patients will be invited to attend for review with their usual GP. The dose will then be reduced slowly through a planned timetable for stopping these tablets, to minimise the withdrawal effects which can sometimes occur following long term use of this type of drug.
To ensure a consistent approach, patients will be asked to agree a ‘contract’ for the withdrawal of the drug with their GP. This outlines the planned dose reduction and any rules associated with this reduction. Patients will also be asked to nominate a pharmacy to which all prescriptions will be sent. Prescriptions for these drugs occasionally get lost or stolen, so this ensures the prescription arrives at the pharmacy safely and in time for the medicine to be dispensed.
Please note - Prescriptions for drugs for anxiety or insomnia:
· Will not be replaced if lost
· Will not be issued early.
Under these circumstances, please do not ask reception staff to request a further supply or ask triage staff for a GP appointment, as they will be unable to fulfil such requests.
Further information about any of the details above can be obtained through discussion with your GP.
Text Message Reminders.
We currently have in place a new appointment reminder text messaging service,this service is free of charge and reminds our patients about appointments booked with GPs or practice nurses. The service automatically delivers a free SMS appointment reminder to your mobile phone the day before your appointment. You will be able to text us back if you wish to cancel the appointment. We hope that patients will find this service of benefit also creating a convenient way of cancelling unwanted appointments and it will enable us to release the appointments for other patients. Remember if you have not already registered for this service please contact our reception with your mobile number.
The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .
If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics
(Site updated 03/05/2017)