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North Glen Medical practice

The doctors and staff at North Glen Medical practice surgery in Glenrothes are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.  Please have a look around and do send us some feedback if you like.

Suffering from a minor illness and want some advice as quickly as possible? DID YOU KNOW...

that your local pharmacist can give you confidential advice and treatment if needed for a number of common illnesses without the need for an appointment with your GP?

Here are just some of the conditions that your pharmacist can help you with:

Coughs, colds and sore throats

Minor skin conditions and acne

Athletes foot

Styes and minor eye infections

Head lice

Pain, including backache

Cold sores

Diarrhoea/constipation

Colic

Thrush

Pharmacists provide many other services including:

NHS emergency hormonal contraception

NHS smoking cessation support

Advice on travel injection requirements & supply of malaria prevention

GP Telephone Consultations

A number of telephone consultation slots are available each day for patients to speak with GPs if they do not need a face-to-face consultation (e.g. to discuss results, medications, problems or advice). Please understand that our receptionists will ask you what your call is about so they can let the doctor know in advance. Some conditions (e.g rash) may not be suitable for a telephone consultation and you may be advised that you need to make an appointment to come in and see your GP.

How to book a Telephone Consultation

The majority of our telephone consultations can be prebooked. To book a slot, please ring the surgery appointment line on 01592 620062 option 2 and ask for a telephone consultation. Lines are open at 8.30am Monday to Friday. ** If you have the 'Anonymous Call Barring' facility active on your phone, please ensure you TURN IT OFF that day - otherwise the doctor may NOT be able to get through to you. **

How many consultations are available and how long is each consultation?

There are up to 4 telephone consultations available per doctor each day and they are taken fairly quickly so the earlier you can ring the better chance you have of speaking to your GP. Each consultation is allocated approximately 5 minutes per call, but as with normal consultations there maybe times when this runs later.

How to cancel a Telephone Consultation

If you wish to cancel a telephone consultation then please telephone the practice as soon as you are aware the consultation is no longer needed as there may be another patient who needs to speak to a GP. You can call either the main practice telephone number (01592 620062).

When will the doctor call me?

The doctor will usually call you back as near to your appointment time as possible. However, sometimes, the doctor is held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the receptionist for further details.

What happens if I have to go out?

If you are out when the doctor calls you he/she may leave a message but usually they will not (or can not if you do not have a messaging service) and you will lose your appointment slot. If you have to go out before the doctor calls you, please ring and let reception know.

Mail sent from the surgery

We send mail via Royal mail using a print provider called "Docmail". Please be assured that mail received in envelopes with the "Docmail" logo on them are unlikely to be junk mail and should definitely be from the surgery. It will be delivered in the normal way by your Royal Mail postman.

As part of the change to our new provider we are currently conducting a review of our addresses. There may be slight changes in the address we hold for you, such as the addition of a county to your address. In order to use the new system successfully, our address must reflect what the Royal Mail recognises as your address.

As with any new system there may be teething issues. Please let us know if you experience any problems.

 

Telephone options when dialing our Telephone System

Patients should only dial 01592 620062

You will be presented with three options :_

If your call is a life threatening emergency hang up and redial using 999

Press 2 for a routine appointment request or cancellation

Press 3 for an Emergency same day, appointment and to speak to our

Triage nurse lines open 8am until 11am and 2pm and 3.30pm advise is available outwith these times

To listen to these options again press 0

 

Practice Controlled Drugs Policy Update

Please be aware that North Glen Medical practice has updated its policy for the prescribing of all controlled drugs in line with national guidance.

Drugs for Pain and Attention Deficit Hyperactivity Disorder

e.g.Buprenorphine (Butrans, Transtec), Dexamfetamine, Fentanyl (Abstral, Durogesic, Matrifen), Methylphenidate (Concerta XL, Equasym XL, Ritalin), Morphine (MST, Oramorph, Sevredol, Zomorph), Oxycodone (Oxycontin, OxyNorm) & Pethidine.

Changes you may notice:

· The quantity of drug will be reduced to a maximum of 28 days’ supply.

· You may be asked to switch to an alternative drug or preparation.

· You may be asked to reduce your use of a particular drug, with support from your GP or other services.

· The drug may be removed from repeat prescription if it is only intended for short-term use.

· You may have to see your GP before further prescriptions will be issued.

· You may be asked to attend for more frequent medicine reviews with your GP.

Drugs for Anxiety and Insomnia – additional restrictions to those listed above.

e.g.Drugs known as benzodiazepines i.e. Chlordiazepoxide, Clonazepam, Diazepam, Loprazolam, Lorazepam, Lormetazepam, Nitrazepam, Oxazepam, Temazepam and those called Z drugs i.e. Zaleplon (Sonata), Zolpidem (Stilnoct) & Zopiclone (Zimovane).

Repeated use of these tablets over a long period of time is no longer recommended and patients will be encouraged to reduce and stop these medicines altogether.

As it is recommended that you do not stop taking these tablets suddenly, patients will be invited to attend for review with their usual GP. The dose will then be reduced slowly through a planned timetable for stopping these tablets, to minimise the withdrawal effects which can sometimes occur following long term use of this type of drug.

To ensure a consistent approach, patients will be asked to agree a ‘contract’ for the withdrawal of the drug with their GP. This outlines the planned dose reduction and any rules associated with this reduction. Patients will also be asked to nominate a pharmacy to which all prescriptions will be sent. Prescriptions for these drugs occasionally get lost or stolen, so this ensures the prescription arrives at the pharmacy safely and in time for the medicine to be dispensed.

Please note - Prescriptions for drugs for anxiety or insomnia:

· Will not be replaced if lost

· Will not be issued early.

Under these circumstances, please do not ask reception staff to request a further supply or ask triage staff for a GP appointment, as they will be unable to fulfil such requests.

Further information about any of the details above can be obtained through discussion with your GP.

Text Message Reminders.

 We currently have in place a new appointment reminder text messaging service,this service is free of charge and reminds our patients about appointments booked with GPs or practice nurses.  The service automatically delivers a free SMS appointment reminder to your mobile phone the day before your appointment. You will be able to text us back if you wish to cancel the appointment. We hope that patients will find this service of benefit also creating a convenient way of cancelling unwanted appointments and it will enable us to release the appointments for other patients. Remember if you have not already registered for this service please contact our reception with your mobile number.

Disabled Accesswheelchair_access

The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .

If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics

(Site updated 04/09/2014)
Order your repeat medicationsCancel your appointmentChange of contact detailsUpdate your clinical record

Noticeboard

Upcoming Public Holidays and Staff Training days when the Surgery is closed.  

Staff Training :- Wednesday 24th Septmeber 2014 12.30pm-6pm

Public Holidays:-

Monday 6th October 2014 

OUT OF HOURS

If you have a serious or urgent problem requiring care before the surgery reopens it will be provided by NHS 24. If a visit or attendance at an out of hours centre is required this will be carried out by GPs at Glenrothes Hospital, Lodge Rise, Glenrothes KY7 5TG.
To contact NHS 24, dial 111 or  telephone the usual surgery telephone number. An answering machine message will inform you how to contact NHS 24.

Please allow plenty of time in advance of these closed dates for precriptions and be aware that although completed by the Surgery may take longer to dispense from your local Pharmacist.

 

 
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