North Glen Medical practice
The doctors and staff at North Glen Medical practice surgery in Glenrothes are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Please have a look around and do send us some feedback if you like.
Prescription Line Closure March 31st 2014
The doctors at North Glen Medical Practice decided that the clinical risk associated with accepting repeat prescription requests over the telephone needs to be limited. The decision has been made to close the current telephone order line on 31st March 2014. This decision has been made entirely in the interest of patient safety.
In common with the vast majority of surgeries in the local area, North Glen Medical Practice will be asking for repeat prescription requests via our online tools only, in writing or via the pharmacy.
Why Are We Changing?
Our new systems will be safer for patients.
Some requests for medication over the phone are not clear and it can take considerable time and effort to clarify what is required.
Written requests avoid potential confusion and medication errors.
In addition to improving patient safety we will reduce the number of telephone calls to the practice which will improve telephone access for those in need of emergency help, advice or making an appointment.
How To Order Your Prescription
From 1st April 2014 you will only be able to order your repeat prescription in the following ways:
Online via the practice website
Via your preferred chemist
If you give them permission they will take over the arrangements for ordering your prescription when it is due and dispense it ready for you to collect.
Please note this service is by formal arrangement with your pharmacy and is not available at all local pharmacies.
- Via the post
- Drop your repeat-slip into the prescription request box at the practice.
- Using the prescription order form at the practice.
Please allow two working days before you collect your prescription.
Please do not try to order a repeat prescription by phoning the appointment line as the receptionists will NOT be able to offer this service.
Suffering from a minor illness and want some advice as quickly as possible? DID YOU KNOW...
that your local pharmacist can give you confidential advice and treatment if needed for a number of common illnesses without the need for an appointment with your GP?
Here are just some of the conditions that your pharmacist can help you with:
Coughs, colds and sore throats
Minor skin conditions and acne
Styes and minor eye infections
Pain, including backache
Pharmacists provide many other services including:
NHS emergency hormonal contraception
NHS smoking cessation support
Advice on travel injection requirements & supply of malaria prevention
GP Telephone Consultations
A number of telephone consultation slots are available each day for patients to speak with GPs if they do not need a face-to-face consultation (e.g. to discuss results, medications, problems or advice). Please understand that our receptionists will ask you what your call is about so they can let the doctor know in advance. Some conditions (e.g rash) may not be suitable for a telephone consultation and you may be advised that you need to make an appointment to come in and see your GP.
How to book a Telephone Consultation
The majority of our telephone consultations can be prebooked. To book a slot, please ring the surgery appointment line on 01592 620062 option 2 and ask for a telephone consultation. Lines are open at 8.30am Monday to Friday. ** If you have the 'Anonymous Call Barring' facility active on your phone, please ensure you TURN IT OFF that day - otherwise the doctor may NOT be able to get through to you. **
How many consultations are available and how long is each consultation?
There are up to 4 telephone consultations available per doctor each day and they are taken fairly quickly so the earlier you can ring the better chance you have of speaking to your GP. Each consultation is allocated approximately 5 minutes per call, but as with normal consultations there maybe times when this runs later.
How to cancel a Telephone Consultation
If you wish to cancel a telephone consultation then please telephone the practice as soon as you are aware the consultation is no longer needed as there may be another patient who needs to speak to a GP. You can call either the main practice telephone number (01592 620062).
When will the doctor call me?
The doctor will usually call you back as near to your appointment time as possible. However, sometimes, the doctor is held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the receptionist for further details.
What happens if I have to go out?
If you are out when the doctor calls you he/she may leave a message but usually they will not (or can not if you do not have a messaging service) and you will lose your appointment slot. If you have to go out before the doctor calls you, please ring and let reception know.
Mail sent from the surgery
With effect from Monday 20th May 2013, we will be using a new provider to process some mail we send to you. This provider is called "Docmail". Please be assured that mail received in envelopes with the "Docmail" logo on them are unlikely to be junk mail and should definitely be from the surgery. It will be delivered in the normal way by your Royal Mail postman.
As part of the change to our new provider we are currently conducting a review of our addresses. There may be slight changes in the address we hold for you, such as the addition of a county to your address. In order to use the new system successfully, our address must reflect what the Royal Mail recognises as your address.
As with any new system there may be teething issues. Please let us know if you experience any problems.
Telephone options when dialing our Telephone System
Patients should only dial 01592 620062
You will be presented with four options :_
Press 1 if your call is a life threatening emergency or redial using 999
Press 2 for a routine appointment request or cancellation
Press 3 for an Emergency same day, appointment and to speak to our
Triage nurse lines open 8am until 11am and 2pm and 3.30pm advise is available outwith these times
Press 4 for all other enquires
To listen to these options again press 0
For prescriptions patients should call 01592 745745 between 11am and 1pm Monday to Friday only
Practice Controlled Drugs Policy Update
Please be aware that North Glen Medical practice has updated its policy for the prescribing of all controlled drugs in line with national guidance.
Drugs for Pain and Attention Deficit Hyperactivity Disorder
e.g.Buprenorphine (Butrans, Transtec), Dexamfetamine, Fentanyl (Abstral, Durogesic, Matrifen), Methylphenidate (Concerta XL, Equasym XL, Ritalin), Morphine (MST, Oramorph, Sevredol, Zomorph), Oxycodone (Oxycontin, OxyNorm) & Pethidine.
Changes you may notice:
· The quantity of drug will be reduced to a maximum of 28 days’ supply.
· You may be asked to switch to an alternative drug or preparation.
· You may be asked to reduce your use of a particular drug, with support from your GP or other services.
· The drug may be removed from repeat prescription if it is only intended for short-term use.
· You may have to see your GP before further prescriptions will be issued.
· You may be asked to attend for more frequent medicine reviews with your GP.
Drugs for Anxiety and Insomnia – additional restrictions to those listed above.
e.g.Drugs known as benzodiazepines i.e. Chlordiazepoxide, Clonazepam, Diazepam, Loprazolam, Lorazepam, Lormetazepam, Nitrazepam, Oxazepam, Temazepam and those called Z drugs i.e. Zaleplon (Sonata), Zolpidem (Stilnoct) & Zopiclone (Zimovane).
Repeated use of these tablets over a long period of time is no longer recommended and patients will be encouraged to reduce and stop these medicines altogether.
As it is recommended that you do not stop taking these tablets suddenly, patients will be invited to attend for review with their usual GP. The dose will then be reduced slowly through a planned timetable for stopping these tablets, to minimise the withdrawal effects which can sometimes occur following long term use of this type of drug.
To ensure a consistent approach, patients will be asked to agree a ‘contract’ for the withdrawal of the drug with their GP. This outlines the planned dose reduction and any rules associated with this reduction. Patients will also be asked to nominate a pharmacy to which all prescriptions will be sent. Prescriptions for these drugs occasionally get lost or stolen, so this ensures the prescription arrives at the pharmacy safely and in time for the medicine to be dispensed.
Please note - Prescriptions for drugs for anxiety or insomnia:
· Will not be replaced if lost
· Will not be issued early.
Under these circumstances, please do not ask reception staff to request a further supply or ask triage staff for a GP appointment, as they will be unable to fulfil such requests.
Further information about any of the details above can be obtained through discussion with your GP.
Text Message Reminders.
We currently have in place a new appointment reminder text messaging service,this service is free of charge and reminds our patients about appointments booked with GPs or practice nurses. The service automatically delivers a free SMS appointment reminder to your mobile phone the day before your appointment. You will be able to text us back if you wish to cancel the appointment. We hope that patients will find this service of benefit also creating a convenient way of cancelling unwanted appointments and it will enable us to release the appointments for other patients. Remember if you have not already registered for this service please contact our reception with your mobile number.
The surgery has a ramp to enable wheelchair access to the surgery. The treatment rooms are fully accessible to wheelchairs but in some of the older rooms it is difficult to maneouvre a large wheelchair, please inform staff at the front desk if this is the case and they will ensure you are seen in a suitable room with minimal inconvenience .
If you are looking for accessible information that is easy to read, visit the NHS Fife Communication for Health website at www.nhsfife.scot.nhs.uk/easyread. This site was developed by staff working in Learning Disabilities services across Fife and features downloadable resources on a variety of health topics
(Site updated 04/03/2014)